Legal

Privacy Policy

Last updated: March 2026

1. Introduction

Bombay Lust Fragrances ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (bombaylust.com) or make a purchase. By using our website, you consent to the practices described in this policy.

2. Information We Collect

Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, billing address, and payment information.

Automatically Collected Information: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behaviour.

Cookies: We use cookies and similar tracking technologies to enhance your experience. These include session cookies (for cart and login), analytics cookies (to understand traffic patterns), and preference cookies (to remember your settings).

3. How We Use Your Information

To process and fulfil your orders, including payment processing, shipping, and delivery notifications.
To create and manage your account on our platform.
To communicate with you regarding orders, promotions, and customer service.
To improve our website, products, and services based on usage patterns.
To prevent fraud and ensure the security of our platform.
To comply with legal obligations and resolve disputes.

4. Third-Party Services

We work with trusted third-party services to operate our business:

Supabase: Our database and authentication provider. Your account data and order information are securely stored on Supabase servers.
Razorpay: Our payment gateway. When you make a payment, Razorpay processes your card or UPI details directly. We do not store your full payment credentials.
Google Analytics: We use Google Analytics to understand website traffic and user behaviour. This data is anonymised and used solely for improvement purposes.
Shipping Partners: We share your shipping address and phone number with our delivery partners to fulfil your order.

Each of these providers has their own privacy policy governing their use of your data. We encourage you to review them.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Order records are retained for a period of 5 years for tax and legal compliance purposes. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

Access: You have the right to request a copy of the personal data we hold about you.
Correction: You may request correction of inaccurate or incomplete data.
Deletion: You may request that we delete your personal data, subject to legal retention requirements.
Opt-Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

7. Data Security

We implement industry-standard security measures to protect your data, including SSL encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: hello@bombaylust.com

Phone: +91 98765 43210

Address: 42, Ground Floor, Hill Road, Bandra West, Mumbai 400050, Maharashtra, India